IT Transformation

Cegid is starting the transformation of its internal IT / Infrastructure through the modernization and simplification of its technological footprint, the implementation of a new operating model and a new organization driven by service catalogue and globalization, along with the growth and internalization of the whole group. The Service Delivery Manager will own the end to end delivery and operational excellence of Hosting Services across several datacenters and timezones, ensuring reliability, security, and compliance. This role acts as the primary service owner and point of coordination between multiple technical teams and stakeholders. 

As a SDM for Private Cloud, you will:

• Service Ownership: Govern the Hosting Service lifecycle, SLAs, and continuous improvement. 

• Team Leadership: Plan and coordinate operations of engineers assigned to the Private Cloud service 

• CrossTeam Coordination: Work closely with Networking, Workplace, Identity, Security, Backup, Middleware, Monitoring, and Global Architecture teams to ensure seamless operations. 

• Operational Excellence: Oversee VM provisioning and lifecycle management; Ensure adherence to security policies and compliance standards; Coordinate datacenter facilities and hardware lifecycle. 

• Incident & Change Management: Drive ITIL aligned processes for Incident, Problem, Change, and Request management. 

• Reporting & Governance: Publish service performance reports, track KPIs, and lead service review meetings. 

• Platforms: Microsoft Server OS/Active Directory, VMware, Veeam Backup. 

• Tools: ServiceNow (ITIL processes), Lansweeper and Zabbix monitoring solutions. 

• Strong ITIL practical knowledge. 

• Experience in datacenter hosting operations. 

• Familiarity with Microsoft Server/AD, VMware, Veeam, and HPE hardware. 

• Ability to manage crossfunctional teams and vendors. 

• Prefered experience on data center migration and/or technical stack convergence projects. 

• Excellent communication and stakeholder management skills in English. French, Portugues or Spanish is an advantage.