Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expanding possibilities" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients. Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients.

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Data Specialist – Voice of Customer Program

As a Data Specialist, you will play a crucial role in supporting our Customer Experience team by analyzing and interpreting data to drive strategic decision-making. Your primary responsibility will be to lead and maintain a comprehensive Voice of Customer program, providing actionable insights and recommendations based on data analysis. You will integrate a cross-responsibility team and collaborate closely with the multiple business teams to identify key performance indicators on customer satisfaction to uncover opportunities for improvement. 

Key Responsibilities:

• Collect, consolidate, and validate customer feedback from multiple sources
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends, patterns, and pain points
• Generate actionable recommendations from data findings
• Create reports and visualizations to communicate key insights to stakeholders
• Assist in designing customer feedback surveys and collection channels
• Prepare and maintain customer contact databases; ensure data quality and completeness
• Track program performance and support regular reviews
• Collaborate with cross functional teams to prioritize and address top customer priorities

• Bachelor’s degree in Data Science, Computer Science, or a related field (Master's degree preferred).
• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
• Proficiency in creating interactive dashboards and reports using Excel and PowerBI.
• Familiar with survey tools such as Qualtrics (pref) or Survey Monkey and CRM tools such as Salesforce or MS Dynamics.
• Knowledge on Python and SQL for data extraction, manipulation and automation is highly desirable.
• Prompt engineering for extracting insights from customer feedback
• Familiar with Customer Experience fundamentals and Voice of Customer methodologies and metrics (e.g., NPS, CSAT, Churn)
• Excellent communication skills with the ability to present complex data findings in a clear and concise manner to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment.
• Fluent in English and Spanish